Refund policy
Our Promise to You
Every Veilo piece is created with care, intention, and attention to detail. We hope you feel the love and purpose woven into each design the moment it reaches you.
While we don’t offer returns or exchanges as part of our standard policy, we’re always here to make sure you’re supported if something goes wrong.
In the Rare Case of a Fault
If your order arrives damaged or there’s an issue with your item, please let us know within 48 hours of receiving your order by emailing veilowear@gmail.com. We’ll take it from there and do our best to make it right — quickly and with care.
About Color & Lighting
We do our best to photograph each product true to color. That said, due to variations in lighting or screen displays, some shades may appear slightly different in person. We appreciate your understanding.
Thank you for being part of the Veilo Family. Your trust means everything to us! and if you ever have a question, we’re only an email away.